How to Troubleshoot Downloading Errors - VEXcode IQ Blocks
There are four potential error messages a user might see when downloading a project. This article will explain how to troubleshoot each of the four:
- Your program failed to download
- Unable to access Cloud Compiler servers
- Compiler process has timed out
- Error compiling your program
Please skip to the section of this article with the error message that you are seeing.
Your program failed to download
You are seeing the error message above because the Brain lost its connection during the download process.
Check these possible reasons before trying again:
- If using Windows, Mac, or ChromeOS, is the USB cable properly connected?
- If using iOS or Android, has the Bluetooth connection been lost?
Unable to access Cloud Compiler servers
This error will be shown when VEXcode IQ Blocks cannot connect to the remote Cloud Compiler server while working on ChromeOS, iOS, and Android.
You can visit http://status.vexcode.cloud to see if the Cloud Compilers are currently running as well.
- Please follow the instructions in the VEX Robotics Knowledge Base article about troubleshooting the compiler.
Compiler process has timed out
This error is shown when there is no response from the Cloud Compiler server. It could be that the server is having a load issue. Please wait a minute and try again.
Error compiling your program
You are seeing the error message above because an unexpected error occurred. The “Show Details” area will give technical debugging information that can be used to troubleshoot your issue.
Follow these steps:
- Click "Show Details" in the error message window.
Highlight and copy all of the details shown
Click the Feedback button at the top right side of the screen in VEXcode IQ Blocks and paste the details into the ticket where it says, “Your message…”
- Make sure that you click to include your diagnostic and usage data. Type in your email address in case the development team may need to reach out for more information, then click "Send."